Order Confirmation:
Once your order is placed with us you will receive a notification and confirmation email with all your order details. If you receive your confirmation email that means our system has properly processed your purchase and has pre-authorized your credit card. We will then submit your order to our warehouse to ensure the item is in stock for immediate packaging and shipping. If for some reason the item is out of stock or on backorder, as soon as your order becomes available we will process and ship.
Shipment process:
Upon receiving your order and once the tracking numbers are available we will issue those to you via email to the email you provided at the time of your purchase. If for some reason you do not receive the tracking information from our team within 3 days of your order, do not hesitate to reach out to us at support@dupuytrensco.com
Damages:
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to support@dupuytrensco.com and we will replace the damaged item free of charge.
Returns
Due to the nature of our product, we do not offer returns.
Refunds (if applicable)
If you cancel your order within 12 hours of purchase, please email us to request a refund at support@dupuytrensco.com. If your email to our support team was sent within the 12 hour time window we will send you an email confirming your refund has been processed. A credit will automatically be applied to your credit card or original method of payment, within 3-5 business days.
If you don't receive a refund within 3-5 business days, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@dupuytrensco.com